The general terms and conditions are intended to define the terms of sale between the seller - VDL SAS with a capital of 1000 euros, whose registered office is 23 Rue du Départ 75004 Paris, registered at the RCS de Paris - and the buyer, Ordering, payment and delivery to after-sales services. All orders placed on the site are subject to the present general conditions of sale. VDL reserves the right to adapt or modify at any time the present terms of sale, the version of the general conditions of sale applicable to any transaction being that online on the site to Time of the order.


The client declares to be a natural person, at least 18 years of age and have legal capacity or holds a parental authorization enabling him to place an order on the site. When recording the customer's personal data, the client must ensure that the required data is accurate and complete. In the event of an error in the recipient's address details, VDL can not be held responsible for the inability to deliver the product.


The products offered for sale are those described on the site. The company VDL takes the utmost care in the presentation and description of these products to best satisfy the customer's information.

The characteristics on the descriptive sheets of the products offered by VDL are based on the data supplied by the suppliers, subject to the validity of the information. VDL is committed to providing the most accurate snapshots possible, but they can not ensure perfect compliance with the product. The photographs have an exclusively indicative value.

In the spirit of perfectibility of the site, VDL encourages members to report any erroneous information that could appear on a product sheet.

In any event, in case of non-conformity of the delivered product with respect to its description on the site, the customer may either exercise his right of withdrawal or implement the guarantee of conformity of the company VDL which will proceed, If any, either to the exchange or to the reimbursement of the price (in whole or in part) billed on line at the site at the time of the order.


The prices of the products are indicated in euros, all taxes included for the metropolitan France. The displayed prices take into account possible reductions or commercial discounts.

For all deliveries outside the EU, customs duties and formalities are, unless otherwise stated, the exclusive responsibility of the customer, who undertakes to verify the possibility of exporting the products to the country of delivery. Sales in the overseas departments and abroad are subject to VAT and customs duties.

The prices do not include the participation in the shipping and delivery costs, as well as the additional options to which the buyer would be able to subscribe in addition to the order. Of course, the pre-payment order summary includes any additional recall costs.

VDL reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the tariffs in force at the time of registration of the order, subject to availability. A price can not be changed once the buyer's order has been validated


The order taking on the site is subject to compliance with the procedure set up by the company VDL concretized by a succession of different steps that the customer must imperatively follow to validate his order. The customer will have the possibility, before definitively validating his order, to verify the detail of his order and its total price, and to correct any errors, before confirming the latter to express acceptance. By validating the order, the customer declares to have taken cognizance and accept the present General Conditions of Sale. Any order is worth accepting prices and descriptions of products available for sale.

VDL undertakes to accept orders made by the Internet under the terms of these General Conditions of Sale and within the limit of available stocks.

Despite all the precautions implemented, a product ordered and purchased could be unavailable.

In the event of an unavailability of a product ordered before the end of the shipment, VDL informs the buyer by email within a maximum of one week, within which period this product could be book. In any case, the delivery of a product can not exceed twelve days, subject to the full payment of the price.

In the event of permanent unavailability, in accordance with the provisions of article L121.20.3 of the Consumer Code, VDL undertakes to reimburse the product in full, by automatic transfer to the account with which the buyer has paid his order, in As soon as possible, at the latest within thirty days from the date of payment of the order.

 An email will be sent to the buyer to indicate that his card has been credited and that his purchase is now refunded.

 All orders will be considered only after receipt of payment and will be confirmed by VDL by mail. In certain cases, such as default of payment, wrong address or other problem on the buyer's account, for non-conforming or doubtful orders, as well as those from a customer with whom there is any dispute, VDL Reserves the right to block the buyer's order until the problem is solved.

Generally speaking, there is an express agreement between the purchaser and that the e-mails will be authentic as well as the automatic recording systems used on https: // en, including the nature and date of the order.

Any modification of the order requested by the buyer can only be taken into account if it has reached VDL by e-mail before the generation of the sending note.


Payment for products purchased from VDL via is required in full at the time of order.

Payment is made by credit card through the secure payment module integrated into the website, by a bank. An invoice will be drawn up by the VDL Company and made available to the customer for printing


The delivery time for orders is 4 to 5 working days after receipt of payment. The delivery time is then 3 to 4 working days in France and up to 8 working days for international. On non working days are included on Saturdays, Sundays and public holidays, as well as on days when road transport is prohibited. These delays are indicated in the confirmation of the order that the buyer will receive by mail. VDL undertakes to do everything possible to deliver the products ordered in the shortest time possible. The average delays communicated vary according to the availability of the goods and remain indicative. The delivery time is taken into account from the delivery of the package of products to La Poste.

The delivery is made to the delivery address indicated by the customer, it being specified that this must be:
- the address of residence of the client or any other natural person of his choice. In case of absence, the addressee is notified by way of notice.
- a parcel withdrawal point

The information stated by the buyer, when taking an order, commits the customer: in the event of an error in the addressee's address, VDL can not be held responsible for the impossibility of delivering the product.

Any delays can not in any case give rise to a refund.

The buyer is obliged to refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged. In the event of loss or damage, the buyer must issue precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or his employees. The buyer must then send the carrier a registered letter containing the reserves within 3 days of delivery.

The goods accepted without reservation by the consignee at the time of delivery and / or in the absence of a letter addressed to the carrier within 3 days, are deemed to have arrived in good condition and in full (number of pieces, identity in relation to the order, Etc.). No claim can be made by the Company 1 VDL and its liability can not be incurred.

In the event of non-receipt of a package within seven working days of the date of shipment indicated in the notification of dispatch that we will have sent you, the Customer must first check on the site of La Poste (Coliposte) the Information on the location of the package and, if necessary, to the post office that serves it.

If so, please contact us by e-mail at our Customer Service. An inquiry will then be opened at the post office, which will take several days (approximately 3 to 4 weeks). During this period, no refund or return can be made. If, at the end of the investigation, the parcel has not been found, La Poste will consider the parcel as lost. If this is the case, at the close of the investigation, we will return a replacement product to you at our expense.

If your postal address does not contain your address and the parcel is returned to us, the VDL Company can not be held responsible and the costs of a new shipment will be yours. You have the means thanks to the parcel number to worry you within 2 weeks of the non receipt of your parcel. It is up to you to do the necessary before the parcel leaves.

In case of receipt of a clearly damaged package (already open, missing products ...), the Customer must absolutely open the parcel in the presence of an employee of La Poste in order to eventually verify the damage: the post office manager must Then to establish a PV of spoliation with opening of investigation, specifying "parcel refused: goods damaged during the transport".

Upon receipt of the survey result (approximately 3 to 4 weeks), if it concludes that the package has actually been damaged during transport, we will send you the same item free of charge. Attention: if the Customer opens the package alone (without the presence of an employee of La Poste), the spoilage insurance will be automatically rejected by the postal services, as no exchange or refund can be envisaged. VDL is not responsible for these instructions, which are simply the application of the general conditions of sale of the post and the transport services


Pursuant to the provisions of Article L.121-20 of the Consumer Code, the buyer has a period of fourteen days (14 days), from the delivery of his order, to return the delivered item In order to exchange or refund without penalty, with the exception of the return costs that remain to be paid for.

The customer must return the new products (in their original packaging, unused, intact) with the order number to the following address:

Maalbeekweg 17
1930 Zaventem

VDL will reimburse the customer for any sums already paid, less any shipping costs, subject to compliance with the above mentioned conditions. Reimbursements of the products will be made by VDL within a maximum period of 30 days after receipt by the company of these products. The refund will be made according to the same method of payment used by the customer at the time of his order or by the delivery of a purchase order.


All the clauses of the present General Conditions of Sale, all transactions and purchases made from the website are subject to French law.

The court of jurisdiction in the event of a dispute shall be the court within whose jurisdiction the registered office of VDL is located.

Should one of the clauses or provisions of these General Terms and Conditions be annulled or declared unlawful by a final court decision, such nullity or illegality shall not affect the other clauses and provisions which shall continue to apply.

In case of difficulty or complaint during an order, the customer can contact the company VDL to find an amicable solution.

Article 9: Personal data

The creation of a customer account on the website requires the buyer to communicate a certain number of personal data concerning him / her.

This data necessary to process the order and to manage the commercial relations of the company VDL with its customers are secured, kept confidential and are not the object of any commercial use by third parties. The databases relating to the storage of customer information are not constituted for the purpose of resale or commercial exploitation by a third party.

In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, the buyer has the right to access, rectify and delete data concerning him and opposition Treatment. To exercise this right, the purchaser may contact VDL - 23 rue du départ, 75 014 Paris


For all stages of access to the site, consultation, filling out forms, ordering, delivery of items or any other service, VDL Company has only an obligation of means. Consequently, the responsibility of can not be engaged for all the disadvantages or damages inherent to the use of the Internet network and totally external to the diligences and precautions taken by https: // fr. In particular, any disruption in the provision of the service, or any external intrusion or presence of computer virus, can not incur the responsibility of Similarly, any act characterized as force majeure within the meaning of the jurisprudence of the Court of Cassation exonerates totally from any liability


All elements of the VDL site are and remain the intellectual and exclusive property of VDL.

Therefore, none of the materials from the website can be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way.

Any person who has a personal website and who wishes to place a simple link for his own use on his site directly linking to the homepage of the website, Must authorize the company to VDL. In no case will this be an implicit agreement of affiliation.


All products on sale at benefit from the legal guarantee of conformity (L211-1 and following of the Code of the Consumption) and the guarantee against the hidden defects (articles 1641 and Following the Civil Code), allowing the buyer to obtain a substitute product if the latter proves, after examination, to be defective or not in conformity. A participation in the shipping costs will be requested from the customer for the replacement of the defective product.

According to article 1386-1 of the Civil Code, only the manufacturer is responsible for product safety. Only suppliers guarantee that the products presented for sale are in conformity with the description communicated and that they present no hidden defect rendering them unsuitable for their normal use. The only contractual guarantee is that granted by the supplier. VDL therefore declines all responsibility in case of error of a description of a product, taking into account that the clichés and descriptions illustrating the products for sale are only indicative value.

VDL can not be held liable for any damage resulting from misuse or malfunction.

In addition, VDL's liability can not exceed the amount of the product ordered.

No indemnity may be claimed outside those provided for in the Consumer Code.

If a problem arises, the buyer first contacts VDL in order to obtain an amicable solution. In the event of a dispute, the Tribunal de Grande Instance of Nanterre shall have sole jurisdiction.

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